Rachel Casanova of Balansett and Bill Dowzer of BVN definitely understand the unique needs of law firms when it comes to workplace design and culture change. Rachel Casanova, Founder of Balansett, is now a Senior Managing Director for Workplace Innovation for the Tri State Region of Cushman & Wakefield. Based at the firm’s Midtown Manhattan office, Rachel focuses on workplace experience, organizational culture and innovation. Mike Petrusky asks Rachel and Bill to share their ideas about workplace strategies that incorporate the different priorities and decision making processes at professional services companies. Often seen as the last bastion of the individual workspace, law firms want to service their clients with excellence, but may need to get in step with modern workplace design so they do not get disrupted by companies offering a less rigid approach or an exciting start up culture. Rachel and Bill explain that one size does not fit all and workplace leaders must seek to empower people to make choices to work in different ways while still coming together to collaborate. Attracting and retaining top talent at law firms is a priority, so Rachel and Bill explore how designing an architectural environment with transparency can create opportunities, impact culture, and drive behaviors that bring people together!