Natalie Kapoulas is Director of Work Better Programs at OPX, a consultancy using design to create opportunities, generate better ideas and solve business challenges. Mike Petrusky asks Natalie about the unique OPX process called "Integrated Operating Environment" (IOE), a set of innovative assessment tools designed to investigate how the correct integration of people, tools and place result in workspaces that help organizations work better. With a focus on strategic thinking and a passion to impact change and influence outcomes, Natalie applies her background in organizational development and behavioral psychology to each client engagement. Mike and Natalie agree that managing people's expectations and different generational perspectives can be challenging for workplace leaders, so they explore the human side of employee engagement and experience. Natalie shares about "Work Better Day", an experience-driven event bringing together curious minds, visionary thinkers, innovators and change-makers across all industries to explore what it means to work better in today's world while Mike gets inspired to deliver the first-ever "Frank Sinatra version" of podcast karaoke!